The Second Comprehensive Report on the Digitalisation of Public Administration in the Czech Republic (Interactive annex)
In January 2026, the Supreme Audit Office issued its Comprehensive Report II on the Digitalisation of Public Administration in Czechia for the period 2020–2024, which summarises the results of numerous audits, including the monitoring of a number of corrective measures. The Interactive Annex presents selected data on the digitalisation of public administration, public services provided, and funds spent.
BARRIERS TO SUCCESSFUL DIGITALISATION
The successful digitalisation of public administration increases efficiency and simplifies communication between authorities as well as with citizens and businesses. In its audits, the SAO focused on both central eGovernment shared services and significant and critical public administration information systems. Fifty-one SAO audits provided insights into the seven main barriers to the successful development of eGovernment.
PUBLIC ADMINISTRATION INFORMATION SYSTEMS
The Public Administration Information System (ISVS – Informační system veřejné správy in Czech) provides information support for activities related to the administration of public affairs. The state maintains a registry of over 10,000 public administration information systems. State administration bodies manage 319 of them. The Ministry of the Interior (38), the Digital and Information Agency (37), and the Ministry of Regional Development (24) manage the largest number of systems.
Number of registered state administration ISVSs
Administrators with the largest number of ISVSs as of 1 January 2025
SERVICES SUITABLE FOR DIGITALISATION
Target number of services suitable for digitalisation with details on portal solutions as of 1 January 2025
The Public Administration Services Catalogue is a central database of all services provided by the state to public administration clients. The Act on the Right to Digital Services established a five-year period for the digitalisation of public administration services, meaning that all planned services must be available entirely online by 1 February 2025. The SAO considers only those services to be fully digital that can be completed entirely through the client portal—that is, after logging in with an electronic identity and using a pre-filled online form. This supports the ‘once only’ principle, whereby citizens do not have to repeatedly enter the same data. Out of a total of 8,916 services suitable for digitalisation, only 1,621 were services accessible to public administration clients through self-service channels. Thus, only 18% of services were fully available online.
Number of services initiated by a digital action on the part of the client as of 1 January 2025
These are online services that citizens can use without having to physically visit an Office. A typical example of a client-initiated service is applying for a new driver’s license. A citizen notices that their license is about to expire and applies for a new one through the online Transportation Portal. After logging in via Citizen Identity, they fill out an electronic form, select a pickup method (e.g., a pickup box), and complete the entire process digitally, without having to visit the Office in person. In this way, the citizen initiates the service themselves, which the state then processes digitally, resulting in a physically delivered driver’s license.
STATE EXPENDITURE ON DIGITALISATION
Over the past five years, organisational units of the state and state funds have spent approximately CZK 102 billion on information and communication technologies (ICT). Expenditures in this area are on the rise and reflect a shift in the way information systems are operated, renewed and developed. Instead of purchasing software and hardware, contracting entities are shifting toward securing IT support through third-party services. According to the SAO, this trend will continue to strengthen and accelerate significantly with the gradual transition to cloud computing services.
State budget and state funds expenditure on ICT between 2020–2024
ICT expenditures by state budget chapter and state fund for 2024 (Top 10)
VOLUME OF PUBLIC CONTRACTS FOCUSING ON ICT
Between 2020 and 2023, a total of CZK 89.15 billion was spent on public contracts in the ICT sector. Of this amount, 68.5% was accounted for by contracts awarded by organisational units of the state. Excluding framework agreements and dynamic purchasing systems, the volume of ICT contracts reached CZK 61.7 billion. Of this amount, 35.4% consisted of IT consulting and services, and 22.5% of telecommunications and internet services. Overall, the structure of contracts shows that service provision outweighs the supply of equipment, resulting in a more significant increase in operating costs.